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Incident History

(Resolved) #14218279: SH101 Scheduled Maintenance

Hello, Maintenance is required for SH101. The host will be rebooted, and a number of critical updates will be installed. These include general performance improvements, enhancements to networking throughput, and a BIOS upgrade intended to address the primary cause of...

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(Resolved) Client Area and mail01 is down.

Date: 07/11/2020, @ 14:30 (02:30 PM) EST Services Affected: Mail01 and Client Area Current Status: Resolved Resolved - This issue has now been resolved. Monitoring - The data center has reported that this issue has now been resolved. We’ll keep an eye on it and send...

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(Resolved) Mail01 is down due to a DDoS attack

The server has been under attack and due to the size the mitigation has nulled the IP. We're working with the DC to get things back online in a safe manner. Resolved -  The issue has now been resolved. If you have any questions, please send a support ticket....

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(Resolved) NODE01 is offline | 6-11-20

Original Report: At 01:50 AM EDT, we were notified by monitoring software that VPS Node Node01 was not available.  We are further investigating the issue now and once we have more information, it will be posted here. Update at 03:15 AM EDT 6/11/2020: We are unable to...

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(Resolved) Emergency Server Maintenance 5-7-2020

Emergency Server Maintenance Start Date: 05/07/2020, @ 23:30 (11:30 PM) EST Services Affected: Node01 and SH01  End Date: N/A Current Status: Resolved   In the past week, we have had a huge problem with our system that manages the VPS containers. When we first...

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