Emergency Server Maintenance
Start Date: 05/07/2020,
@ 23:30 (11:30 PM) EST
Node01 and SH01
End Date: N/A
Current Status: Resolved
In the past week, we have had a huge problem with our system that manages the VPS containers. When we first started to offer VPS services we had an amazing setup. As time has passed and we have grown a lot larger and our current method is not working anymore, usually, we would schedule a time to do this with plenty of notice. Unfortunately, we are having issues with a few of our containers instead of fixing it temporarily we have decided to migrate our system to use SolusVM as our backend. We are going to be shutting down all VPS containers for about two hours. Everyone will be getting a separate email with new login information to control your VPS containers.
There should be no data loss as we are just changing the software and not the KVM images. Please understand that everyone should make a backup of their critical data before 05/07/2020 @23:30 as stated above. As to our terms, WE DO NOT PROVIDE ANY BACKUPS TO VPS CONTAINERS. It is your responsibility to make any backups needed. All web hosting servers like SH01 are backed up daily. If you have any issues or concerns, please submit a ticket. @ https://sentportal.com/.
Finally I want to thank everyone for their patience and understanding. We are sorry for any inconvenience and promise to make sure all services are improved in the future.
The login URL is located at https://vps.easyserverweb.com/